If you have any questions please ask us.
Specified Commercial Transaction Law.
Owner Name
SOTA MOCHIZUKI
Address
Post Code 416-0915
Shizuoka Prefecture, Fuji City, Fuji Cho16-10, JAPAN
Contact
Tel: 81-545-88-1366
Mail: info@sota-silk.com
Business hours
AM 10:00 ~ PM 7:00
Regular holiday
Wednesday
Online shopping
24 hours
After ordered 2 days within the product will be ship.
Shipping method
EMS
Events・Business trip (CAMBODIA)
Shipping will be late.
Thank you very much for your understanding.
CUSTOMER CARE
Bag repair is accepted.
Ship repair bag to CAMBODIA then repair it.
After repaired, ship back to JAPAN.
Important point.
1. The color is a little difference.
2. 3 months it spends time.
The request of repair will be discuss by email.
After your consent then start repair.
RETURNS
A few months had spend to complete products.
Please understand the difficulty level and buy.
Returns is accepted.
QUESTION＆ANSWER
Is it worldwide shipping?
Yes, we ship by EMS.
Shipping fee is display on the payment method when you add the product in cart, please check the verification.
Due to the amount of money, shipping fee is free.
After the products arrived within 5 days please call or email us.
How to returns and exchange?
☆If you request for returns and exchange please check the following verification below.
The products is unopened and unused condition can undertake.
☆After received your contact we guide you how to process of returns or exchange.
Please follow our information then ship product back to JAPAN.
☆Without advance notice we can not corresponding.
Without advance notice we can not accept to receive product returns.
☆After the product arrived 7 days even if the product is unopened or unused, we can not accept of returns or exchange please understanding.
☆In the product page [ No returns No exchange ] is display can not returns or exchange.
☆After shipping can not cancel.